Shipping policy
Shipping Policy
Last updated: October 25, 2026
Where We Ship
Nuvola currently offers shipping to the United States, the United Kingdom, Canada, Australia, and New Zealand. Available destinations are confirmed at checkout. We may add or change destinations from time to time.
Shipping Cost
Standard tracked shipping is free on every order to destinations where checkout confirms Nuvola shipping is available. Any optional shipping upgrade or other charge will be shown at checkout before you place your order.
Order Processing
Orders are generally prepared for shipment within 48 hours. Processing may take longer during weekends, public holidays, promotional periods, or unexpected operational disruptions. If there is a material delay, we will contact you using the email address provided with your order.
Delivery and Tracking
After dispatch, we will send a shipping confirmation and tracking information to the email address used at checkout. Tracking may take a short time to show its first scan. The estimated delivery timeframe for your destination will be displayed at checkout or in your order confirmation where available. Delivery dates are estimates and may be affected by carriers, customs, weather, public holidays, or other events outside our reasonable control.
Customs, Duties, and Taxes
Prices, taxes, and any import duties or fees will be shown at checkout where Nuvola is required or able to collect them. If an import duty, tax, or carrier fee is not collected at checkout, it may be charged by the destination authority or carrier. Please review the checkout information for your destination before ordering.
Incorrect Address or Order Changes
Please check your shipping address carefully before placing an order. If you notice an error, contact contact@trynuvola.com as soon as possible. We will try to help, but once an order has entered fulfillment or has been dispatched, we may not be able to change or cancel it.
Delayed, Lost, or Delivered-but-Not-Received Packages
If tracking appears delayed or stops updating, contact contact@trynuvola.com with your order number. If tracking shows “delivered” but you cannot find the parcel, check around your property, with household members or neighbors, and with the carrier; then contact us so we can investigate. We will work with you and the carrier to find an appropriate solution, subject to applicable law.
Multiple Parcels
An order containing more than one pillow may arrive in separate parcels or at different times. If so, we will provide tracking information when available. You will not be charged an additional shipping fee because an order is split into multiple parcels.