Privacy policy

Privacy Policy

Last updated: October 25, 2026
This Privacy Policy explains how Veloria Publishing OÜ, trading as Nuvola (“Nuvola,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit trynuvola.com, place an order, contact us, or otherwise interact with our online store (the “Services”). Shopify hosts our store and processes information to provide its ecommerce services. This policy should be read together with Shopify's privacy information and any cookie or consent choices displayed on our website.

Personal Information We Collect

Depending on how you use the Services, we may collect:
•Contact and delivery information: name, email address, phone number, billing address, and shipping address.
•Order and transaction information: products viewed or purchased, order details, payment status, discounts, returns, refunds, and transaction identifiers. Payment-card information is handled by the payment providers and Shopify; we generally receive payment confirmation and limited transaction details rather than full card credentials.
•Account and communication information: account details, preferences, and messages you send to customer support.
•Device and usage information: IP address, browser and device details, approximate location, pages or products viewed, referring pages, and interactions with the website.
•Cookie and advertising information: information collected through cookies and similar technologies, subject to your settings, applicable consent requirements, and the privacy controls available on the website.

How We Collect Information

We collect information directly from you, automatically through the website and cookies, and from service providers or business partners that support our store, payment, shipping, analytics, advertising, or customer-support functions.

How We Use Information

We use personal information as appropriate to:
•operate the store, accept and fulfill orders, process payments, arrange shipping, and handle returns and support requests;
•communicate about orders, account security, product questions, and service updates;
•maintain, secure, troubleshoot, and improve the website and shopping experience;
•detect fraud, protect our customers and business, and comply with legal obligations;
•send marketing communications where permitted and honor opt-out requests; and
•measure advertising or show relevant ads where enabled and permitted by your cookie or privacy choices and applicable law.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies for essential store functions, preferences, analytics, and advertising. You can use the cookie/privacy controls presented on our website and, where available, your browser settings to manage optional technologies. Blocking essential cookies may affect some store functions. Where consent is required, optional technologies should be activated only in accordance with the consent mechanism configured for the store.

How We Share Information

We may share information, as necessary and subject to applicable law, with:
•Shopify and our ecommerce, hosting, payment, fraud-prevention, analytics, customer-service, email, and fulfillment providers;
•carriers and logistics providers to deliver orders and process returns;
•advertising and marketing partners, including social-media platforms, if those services are enabled and permitted by your choices and applicable law;
•professional advisers, authorities, or other parties where required to comply with law or protect legal rights; and
•a successor or buyer in connection with a corporate transaction, subject to applicable law.
We do not sell personal information for money. Some privacy laws define certain targeted-advertising disclosures as “selling” or “sharing.” Where such laws apply and those practices are enabled, you may have the right to opt out using the privacy controls on our website or by contacting us.

Shopify

Shopify hosts and operates parts of the Services and processes personal information as described in its own privacy materials. Information may be processed in countries other than your own. See Shopify's consumer privacy information at https://privacy.shopify.com/en. Shopify provides additional privacy controls through its privacy portal at https://privacy.shopify.com/en.

International Transfers

We and our service providers may process information in countries outside the country where you live. Where required, we use legally recognized safeguards for international transfers and take steps to protect personal information in accordance with applicable law.

Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described here, including to fulfill orders, provide support, maintain required business records, resolve disputes, and comply with legal obligations. Retention periods depend on the type of information and applicable law. We use reasonable safeguards, but no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information; to object to or restrict certain processing; to withdraw consent where processing relies on consent; and to opt out of certain targeted advertising or disclosures defined as a sale or sharing under local law. You may also unsubscribe from promotional emails using the link in the message. We may need to verify your identity before fulfilling a request and will respond as required by law.
To exercise a privacy right or ask a question, contact contact@trynuvola.com. If you are in the United States, use the privacy choices link shown on the website where available. Global Privacy Control and similar signals will be honored where required by law and supported by the store's privacy configuration.

Children

The Services are intended for adults making purchases for personal or household use and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian may contact us if they believe a child has provided personal information.

Third-Party Websites

The Services may link to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. We will post the updated version here and revise the “Last updated” date.

Contact and Data Controller

For this Privacy Policy, the data controller is Veloria Publishing OÜ, trading as Nuvola. Email: contact@trynuvola.com Registered address: Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, Harju maakond, 15551, Estonia. Registry code: 17356209. VAT identification number: EE102920020.