Refund policy
Return & Refund Policy
Last updated: October 25, 2026
30-Night Money-Back Guarantee
We want you to feel confident trying Nuvola. You may try your Nuvola Contour Pillow at home for up to 30 nights from the date your order is delivered. If it is not right for you, contact us within that 30-night period at contact@trynuvola.com with your order number. We will provide return instructions and a prepaid return label.
You may sleep on and use the pillow during the trial. For hygiene, returned pillows must be clean, dry, and free from stains, unusual odors, or damage beyond normal trial use. The original packaging is not required. Please do not send a return before receiving instructions from our support team.
For a qualifying return made within the 30-night period, we will refund the amount paid for the returned pillow or pillows, including the discount allocated to them in any bundle. Any applicable tax paid on the returned items will also be refunded. Refunds are issued to the original payment method after the return is received and checked. Please allow 5–10 business days after processing for the refund to appear; your bank or payment provider may take longer.
For a bundle where only some pillows are returned, the refund will be calculated using the per-item amount allocated to the returned pillow or pillows in the original order, including the bundle discount and applicable tax. You may contact us before returning an item if you would like us to confirm the expected refund calculation.
The prepaid return label is provided for approved returns under this 30-night guarantee. The guarantee does not limit any mandatory consumer rights that apply in your country.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact contact@trynuvola.com as soon as reasonably possible. Include your order number, a brief description, and photographs if available. We will review the issue and arrange an appropriate replacement or refund in accordance with applicable law. You will not be charged return shipping for a confirmed damaged, defective, or incorrect item.
How to Request a Return
Email contact@trynuvola.com with the subject line “Nuvola Return” and include your order number. Wait for our return instructions and prepaid label before sending anything. Do not mail a return to the address printed on the parcel or to our registered office unless we specifically instruct you to do so.
Refund Timing
Once an approved return is received and checked, we will email you to confirm whether the refund has been processed. Approved refunds are sent to the original payment method. Please allow 5–10 business days after processing for your bank or payment provider to post the funds.
Questions
Nuvola Customer Support contact@trynuvola.com